Question 1

Do you provide direct billing?

Accepted Answer

Direct billing is only available to clients with an open ICBC claim for active rehab. If you are unsure if you're able to receive active rehab treatments, please either contact ICBC or myself with your full name and claim number.

Question 2

What should I expect in a session?

Accepted Answer

Here are the expectations depending on the service that you request for.
 
1. Prior to treatment, we will perform a thorough assessment through history questions and orthopedic tests (if applicable).  This will give me information to create a custom-tailored treatment plan (or personalized training program) to get you to where you want to be.  By performing an assessment, it will give both you and therapist an objective and subjective measure to gauge the overall improvements of your body after the treatment.
 
2. Applicable to Active Rehab & Manual Osteopathy - During the treatment, you may experience some therapeutic pains.  The reason for this is because we need to stimulate your nervous system in order to provide a therapeutic effect for positive change.  As a clinician, I will always be sure to check in when performing any modality to ensure that we aren't exceeding your pain threshold.
 
3. Once the treatment is complete, I will ensure that you have plan to continue your path on injury prevention and physical longevity. Please know, once we complete our sessions, my support won't end. I will always be available to answer any questions that you may have and am always happy to further assist you.

You can expect a coach who will design a personalized program to help you achieve your goals. In addition, I will always be available for any support, should you need it. At the end of the day, I want to see you win - I will do so to the best of my ability.

Question 3

What should I bring to a session?

Accepted Answer

For all sessions, I recommend wearing athletic attire. This may include t-shirts, tank tops, sports bra, and shorts. 
 
For ICBC clients - Please bring your doctor's referral, open claim number, and contact info for your ICBC claim adjuster.

Question 4

What is your cancellation policy?

Accepted Answer

I understand that life can get uncertain and schedule changes. Should you require to cancel your appointment with me, I ask that you provide a minimum of 24 hours of notice. We will also do our best to reschedule you to another time.
 
Any cancellations that happen within the 24 hour window of the appoinment may be subjected a full charge of the appointment fee.

Question 5

What is Manual Osteopathy?

Accepted Answer

Manual Osteopathy is a therapy system that utilizes a holistic approach to optimize human physiology. The whole body must work together to function at its best. If a body part is compromised or injured, the rest of the body will adapt and compensate for it. This leads to pain, stiffness, inflammation, overuse of other body parts, and other health related conditions. Such conditions can be treated through an osteopathic approach.
 
To learn more, please visit https://www.matthewliaoperformancerehab.com/osteopathy